The IRDAI has announced setting up Digilocker, a ‘digital locker app’ for citizens to securely save copies of all their insurance policies via their mobile phones.
“Digilocker is an initiative under Digital India program by the Government of India where citizens can get authentic documents/certificates in digital format from original issuers of these certificates. It aims at eliminating or minimising the use of physical documents and will enhance the effectiveness of service delivery, making these hassle-free and friendly for the citizens,” the IRDAI said in a circular.

Currently, details of the driving licence, car registration, voter ID, PAN card, school and college certificates, and many other documents issued by the government can be saved digitally. The documents, when presented in digital form via Digilocker, will be accepted as ID proof for verification purposes.

To promote the adoption of Digilocker in the insurance sector, the regulator has advised all insurers to enable their IT systems to work with the facility to enable policyholders to use it for saving policy documents.

Insurers should also inform their retail policyholders about Digilocker and how to use it. Insurers are advised to enable the process by which policyholders can place their policies in the Digilocker, the circular says.

Digilocker will not only help in storing policy documents in electronic form, but also reduce costs, eliminate customer complaints relating to non-delivery of policy copy, improve the turnaround time of insurance services, enable faster claims processing and settlement, reduce disputes, and reduce fraud.

The Digilocker team in the National e-Governance Division under the Ministry of Electronics and Information Technology shall provide necessary technical guidance and logistic support to facilitate the adoption of Digilocker.

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