Zurich UK has announced that it will be returning GBP300,000 ($375,808) to travel insurance policyholders and is now in the process of offering a refund or rescheduling cover for every single policy holder (8,000 customers) who were unable to travel during the UK’s lockdown.
“Travel insurance is designed to protect you whilst you are on holiday, so with an inability to travel due to the national lockdown, it only feels fair to reimburse premiums to customers who didn’t travel,” said Zurich travel insurance expert Phil Ost.
For customers who had trips arranged between 12 March and June and who couldn’t travel, they will be given a full premium refund as they have not been able to make use of their travel insurance. This is applicable for those customers who did not or were not able to make a successful claim
At the same time, single trip customers, who are yet to travel, are being offered the choice as to how to proceed. If they already know that they are not going to travel, they can receive a full premium refund.
Alternatively, those who have rescheduled their trips would have their insurance policy dates moved to align with their new travel dates – up to 13 months from their original date of travel.
For annual multi-trip policy customers, Zurich will be offering a pro-rata refund for the months they were unable to travel during lockdown. This will benefit approximately another 2000 customers.
“We are also giving flexibility for those due to travel by changing the policy dates to tie in with their new arrangements. Ultimately, they did the right thing protecting themselves from when the unfortunate happens, so now it’s our turn as an insurer to do the right thing and pay them back for a service they couldn’t use,” said Mr Ost.